Refund Policy — Automatic Credit Refunds & Purchase Guarantee

1. Automatic 100% Credit Refunds (In-App Protection)

Our credit ledger automatically refunds 100% of reserved credits back to your account balance within seconds whenever:

1. Zero Targets Detected (0 Targets Found): If a text prompt (person, product, etc.) or a VideoBGBlur preset (faces, plates, screens) detects zero matching objects in your video, no output is billed and 100% of reserved credits are returned automatically.
2. Cloud Processing Error or Timeout: If a GPU worker fails, times out, or encounters an internal encoding error before delivering your downloadable export, 100% of reserved credits are refunded automatically.

2. Monetary Refunds for Pay-As-You-Go Credit Packs

• Unused Credit Packs (Within 14 Days): If you purchased a credit pack within the last 14 days and have not used the purchased credits, you are eligible for a full 100% monetary refund to your original payment method.
• Quality Issues on Specific Jobs: A 3-second preview costs 3 credits for automatic cutout or single-target blur, 6 credits for faces plus plates, and 1 credit for screen blur, so you can check the result before a full render. Completed full-video exports are generally non-refundable in cash. If a technical defect occurred on a specific job, contact us with the Job ID and we will restore the credits or issue a partial or full refund.

3. How to Request a Refund

Email support@videobgremover.pro with your account email address and order receipt (or Job ID). We respond to all refund requests within 1 business day.